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Bensons Barn Terms and Conditions

1. Introduction

These are the terms and conditions that apply when you reserve a room at Bensons Barn. These terms are available on the third-party website that you book through, as well as at the property during and after check-in, should you wish to review them. We reserve the right to amend these terms and conditions at any time.

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2. Reservations 

Those under 18 are not permitted to stay at Bensons Barn. At check-in, you will be required to allow us to complete a pre-authorization hold on a credit or debit card of £50. Other forms of payment, such as cash or cheque, are not accepted. This money does not leave your account but will be held in case of damages or loss during your stay. Should no damage or loss occur, the hold will be released within 24 hours of the time you check out. Should damage or loss occur during your stay, an amount in line with our Damage, Loss & Theft terms (see section 8) will be deducted from the hold. Should you cause more than the hold’s worth of theft, loss or damage during your stay, we reserve the right to charge your card later for the total amount owed (see section 8). By booking a stay, you are consenting to give the property manager permission to collect and store your card details via Stripe (see Stripe’s website for their terms and data policies) and charge your card to make good any damage, loss, or theft that is caused by you or someone in your party during your stay. See section 8 for further information.

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Please check that the details of your reservation are complete and accurate and that you are willing and able to complete the pre-authorisation check and hold before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information, fail, or refuse to undergo the pre-authorisation check.

 

3. Occupancy

The maximum room occupancy is two people. You must not exceed the maximum occupancy. We reserve the right to conduct checks on occupancy and compliance with these terms. Occupancy is not transferable once the booking is checked in. We reserve the right to request valid photographic proof of identity and age, so please bring this with you and ensure all guests under your booking bring identification, otherwise you and/or your guests will not be permitted to stay.

 

4. Accessibility

The room provided is located up two flights of stairs without a lift or other accessibility aids available at the premises. Please ensure you can get to and from the room without assistance. We will not be held liable for any injuries to you or other guests staying with you resulting from limited or impaired mobility or carelessness on the part of you or other guests.

 

5. Cancellation

a) You are entitled to cancel your stay according to the booking terms you agreed to on the Third-Party website you use. If you have booked directly, you may cancel your stay at least 7 days before your day of check-in for a full refund. Failure to give at least 7 days' notice will result in us retaining your payment as a late cancellation fee.

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b) We may cancel your reservation at any time with immediate effect if:

  • you do not pay us when you are required to do so; or

  • you breach the contract between us in any way; or

  • you have previously breached the contract between us in any way.

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If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay has not yet commenced, the total payment made or to be made by you shall be deemed a cancellation charge and is not for any service.

c) We may also cancel your reservation if an event outside of our control (including explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies). In this case we will contact you to let you know as soon as possible, and will refund your payment. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that are caused by an event outside of our control, nor will we be responsible for finding or paying for alternative accommodation. This does not affect your statutory rights.

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6. Arrival and Departure

Check-in time is between 7:30 - 8:00pm. Rooms must be vacated by 9am at the very latest on the day of departure. Failure to leave your room by this time may result in a late check-out charge of £20. If you wish to leave your bags with the property for collection after checkout, you agree to do so at your own risk, and the property manager and other occupants accept no liability for loss, damage, or theft of your personal property.
 

7. Expectations

You must not:

  • be threatening or abusive to us before, during or after your stay;

  • smoke cigarettes or e-cigarettes anywhere but the designated area. The permitted smoking area is the guest parking area on the drive. Smoking on the premises outside of the designated smoking area will result in a fine equal to the cleaning fee, plus £100, and any loss of income as a direct result of your smoking - you will also be charged a £10 cleaning fee per cigarette butt littered;

  • make excessive noise;

  • engage in any unlawful activity during your stay (e.g. taking an illegal substance);

  • cause any health and safety hazard to any of our team members or any of our guests;

  • bring any pets onto the premises;

  • bring any potentially dangerous or hazardous materials or equipment onto the premises;

  • use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills;

  • tamper with any alarms or emergency equipment;

  • utilise the room to store items which could, in our opinion, cause damage to the room or be a risk to the health and safety of us or our property;

  • prevent us from access to your room as and when required, permitting full access at least once every three days for cleaning;

  • remove, damage or destroy any of our property;

  • use any technology provided (e.g. internet or TV) to download or access any unlawful or obscene material; or cause unreasonable disturbance.

  • check out without returning your key. Doing so will result in a £15 (plus postage) Lost Key fee, or a £50 Lost Key fee, plus the total cost of changing the locks and any lost income, should you refuse to return the key.

 

8. Damage, theft and loss

If you or your group cause damage or loss to the property, its contents, or others at the property, you will be responsible for paying us, on demand, the amount required to make good or remedy such damage or loss. For theft, this amount is equal to the item price we state, plus an admin fee equal to this price to cover the time used to rectify the damage or loss. In case of damage, this amount is equal to the item price, plus a £5 - £20 admin fee for items priced at £15 or more. When making purchases to rectify loss, the property managers will do everything possible to ensure that new items purchased are the same, or as close as possible, to the original item. It is up to our discretion the services, methods, people, or businesses used to rectify damages.

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If we request that you or any member of your group leave the hotel following a breach of these terms and conditions, you will also be liable to pay us on demand all costs associated with such removal. Should you refuse to pay any amount owed, we reserve the right to charge the card you provide at check-in, during, or any time after your stay the total amount owed. By staying with us, you agree not to take things from the property without permission, and you are giving us your express permission to charge your card to cover all damage/loss/legal fees, even after you checkout. You agree that this permission cannot be revoked. If the original card cannot be charged the total sum owed, you agree to provide another card or method of payment within 48 hours. Should you be unable or unwilling to pay, we will inform the police and file court proceedings against you to recover the amount owed. You will be liable to pay all legal fees incurred.

If you or your group cause damage to the property, us, or our belongings or otherwise breach any of these terms and conditions, we reserve the right to:

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  • cancel your reservation with immediate effect and (if appropriate) eject you from the premises;

  • reclaim keys and access information;

  • restrict access to the property;

  • remove any vehicles from the property or surrounding privately owned areas,

  • remove your items from the property, disposing of such items to the extent they are not collected from us within 7 days of removal;

  • retain all sums paid by you and/or charge you the full amount of your reservation; and/or

  • use the card details provided at check-in to charge you for all damage/loss/theft at any point;

  • refuse future reservations from you and/or refuse your entry or accommodation.

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We will not be liable for any refund or compensation in such circumstances. We reserve the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions, whether the reservation is in that name or not.

 

9. Your information

Any information we hold regarding you is stored per British law. We store your card information through Stripe, a third-party financial service provider that has separate policies regarding the storage of your information. Where no issues have occurred during your stay, such as (but not limited to) damage, loss, or theft, we delete any personal information we have collected within 24 hours of releasing the hold on your card. Where issues have arisen, we reserve the right to securely keep your information until you have made good and paid all charges or otherwise returned the room to the condition it was in when you checked in. By booking a stay at Bensons Barn, you give your permission for us to charge your card for purchases relating to damage, loss, theft, or additional fees caused by you or those in your party during and after your stay.

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We collect your name, home address, postcode, and contact details for general or legal purposes, including serving notice of court proceedings or contacting you during or after your stay. Your signature, although not necessary, is collected as additional proof that you have read and agreed to these terms at the time of your check-in. We collect your card details purely to enact the pre-authorisation hold and charge your card to cover any loss, damages, or additional fees (e.g. late checkout or additional cleaning) not covered by the hold. Your card details will not be used for any other reason.

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A Ring system and cameras monitor the premises. You agree that your (and your party’s) actions may be recorded and acknowledge that any recordings may be used as proof against you, or to defend us, if required.

 

10. The contract

This contract is formed when you make your reservation. No other person shall have any rights to enforce any of its terms. These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed per English law. If you are a consumer you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from or related to your reservation and/or stay at Bensons Barn. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If any part of these terms and conditions is deemed invalid, illegal or unenforceable, then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies. All rights not expressly granted in these terms and conditions are reserved.

11. Our liability 

We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control. We shall not be liable, whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses, including:

  • loss of income, sales or revenue;

  • loss of or damage to guest’s personal property;

  • loss of business;

  • business interruption;

  • loss of profits or contracts;

  • loss of anticipated savings;

  • loss of data;

  • loss of reputation and/or goodwill; or

  • wasted management or office time.

Where we are liable to you (save as prohibited by applicable law), our maximum liability to you, whether in contract, tort (including negligence) or for breach of statutory duty, shall not exceed the price of your reservation.

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